Tripadvisor type service for the NHS

According to this article the government intend to introduce a Tripadvisor type service to the NHS having trialled it for several months in parts of London and the north-east.

In the past I’ve had reason to both complain about and praise the care I’ve received within the NHS and have done so either directly or by using the excellent and independent website and usually had a satisfactory outcome. I feel the introduction of a “Tripadvisor” style system perpetuates the notion that we are consumers of healthcare and not simply patients. I don’t want to feel that my admission to hospital should be distilled into a star rating as though I was going to a restaurant for the evening. Perhaps this government is preparing the ground for the time when we have to pay for our treatment.

What are your thoughts? If you’ve experienced poor care or complaints you’ve made have been poorly handled let me know how you’d prefer to report and resolve those issues.

Profile photo of Rob Finnigan

I’m an ADPKD patient who was lucky enough to have a transplant in 2003 after only eleven months of dialysis. I'm the north-west Patient Advocacy & Support Officer for Kidney Care UK and my interests, other than my role within GMKIN, include sport, music and politics. Follow me on Twitter: @finnigr

2 thoughts on “Tripadvisor type service for the NHS

Leave a Reply

Your email address will not be published. Required fields are marked *