Hi everyone and Merry Christmas and Happy New Year. I like to share My experince today and also previously regarding appointment at hope hospital I set off from Bolton 08:00 in morning rush hour traffic got to hospital 09:10 parked My car then the stress of getting to the right department. Finally asked My way round I gave My appointment letter to receptionist so told me to sit down after a short while a consultant came to me and took me into a room only to tell me that he did not know why I had gone there and told me that I was not even on their system to be seen as I had already had My Angioplasty last week and said sorry. I was very upset because I had to take time off work and then My next appointment I planned was at 11:30 with Cristina at salford universe what do I do with all this time so I went to renal outpatients department showed them the letter but after enquiring they did not have a clue so I decided to phone Bolton renal unit to see if they knew anything no luck now I’m really frustrated . Same thing happened last august I was called to renal out patients at 10:00am I was made to wait till 16:00hrs then was told that there was no appointment for me I wasted all day with no answers . Who is responsible ? Who do I complain to? Because I am working I have to cover the time I take off for appointments or take unpaid leave and every time I do this I have shortfall of income for that week plus My expenses to appointments which cost me up to £10:00.